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Return Questions

  1. Do you accept returns? What is your return window?
  2. How can I contact 6pm.com for additional assistance?
  3. How do I return my order?
  4. I returned an incorrect or personal item in error. What do I do next?
  5. What if I received a damaged, defective or wrong item?
  6. Do you process exchanges?
Q:

Do you accept returns? What is your return window?

A:

Yes! We're happy to accept returns for any reason up to 30 days after your purchase. (Note: Customers are responsible for return shipping fees.) Please call our Customer Loyalty Team at 1.888.676.2660 if you have received defective, damaged or the wrong merchandise.

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Q:

How can I contact 6pm.com for additional assistance?

A:

If you need help with your order please feel free to email us or call our Customer Loyalty Team at 1.888.676.2660.

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Q:

How do I return my order?

A:

All merchandise must be unworn and in the same condition it was received. Some items ship with an attached security tag. Merchandise returned without the original security tag attached or a damaged tag may not qualify for a refund. Products must be returned in the original box and/or packaging. The original packaging contains a bar code that helps us identify your items with your order, so your account can be credited successfully. Note: Customers are responsible for return shipping fees.

To return your order, follow these simple steps:

  • Log into your account, click the order number containing the item(s) you wish to return.
  • Check the item(s) on the order you want to return. (This option will not be available if your order is outside 30-day range.)
  • Then click "Return Checked Items."
  • Fill out survey (if you would like) and click the red button at the bottom that says, "Continue Return Process."
  • Products must be returned in the original box and/or packaging. The original packaging contains an LPN bar code that helps us identify your items with your order, so your account can be credited successfully. If you do not have the original packaging, please print the email with your return confirmation number and include it in your shipping box.
  • The return address will appear on the final screen of the return process and also in your return confirmation email. No label is provided. Please write the address clearly on your package before bringing it to the courier of your choice.
  • Customers are responsible for all return shipping charges. Once your return is processed, you will receive a refund for the amount paid for the returned item back to the original method of payment. Any outbound shipping charges paid will not be refunded if the order is returned.

It can take around two weeks for your return package to reach us and be processed by our returns team. You will be notified by email once your refund has been applied.

Refund Processing:

The refund will be applied to the credit card or other method of payment initially used to make the purchase. Please note that depending on your financial institution, it may take an additional 2-10 business days after your credit is applied for it to be reflected on your statement if you used a credit card (up to 30 days for internationally-issued cards).

*NOTE: In order to ensure your return is in our system and that we issue your refund without delay, you must follow the complete return process by logging into your 6pm account (detailed above) to obtain a return confirmation number (via email) prior to mailing your return to us. We would also be happy to help you if you need assistance. Contact the 6pm Customer Loyalty team at 1.888.676.2660 or email.

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Q:

I returned an incorrect or personal item in error. What do I do next?

A:

We will do our best to locate this item, but 6pm.com is not liable for any item(s) that are returned to us in error, and we cannot guarantee that we will be able to locate the item. We suggest the following: Contact the return carrier and attempt to request a return to sender for the package/item, if at all possible. Also, contact our customer service team so we can put an alert on your account.

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Q:

What if I received a damaged, defective or wrong item?

A:

Should you receive damaged, defective, or the wrong item(s), please call us at 1.888.676.2660 or email us at [email protected] before you start the return process so we can help make it right.

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Q:

Do you process exchanges?

A:

We are unable to offer exchanges at this time.
However, we do accept returns up to 30 days after purchase. (Note: Customers are responsible for return shipping fees.) Please call our Customer Loyalty Team at 1.888.676.2660 if past the standard 30-Day Return window.

Once your return is processed, you will receive a refund for the amount paid for the returned item back to the original method of payment. Any outbound shipping charges paid will not be refunded if the order is returned. All merchandise must be unworn and in the same condition it was received. Some items ship with an attached security tag. Merchandise returned without the original security tag attached or a damaged tag may not qualify for a refund.

For further details please read "How do I return my order?"

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